1. When Verification Is Required
Identity verification is required in the following circumstances:
- When transaction thresholds are exceeded during account activity
- When unusual or irregular account activity is detected
- When deposits are made into an account, at the discretion of the platform
- When withdrawal requests are processed, if verification has not previously been completed
- When required by applicable anti-money laundering or regulatory obligations
Verification requests are communicated to account holders by SMS and email. The notification specifies that verification is required before certain account functions can proceed.
2. Acceptable Identity Documents
Account holders must provide documentation from the categories set out below when verification is requested.
2.1. Government-Issued Photo Identification
One of the following current and valid documents is required:
- Passport
- Driver’s license
- National identity card
The document must be legible and show the account holder’s full name, date of birth, photograph, and document expiry date.
2.2. Proof of Residential Address
A document issued within the last three months confirming the residential address is required. The document must show:
- The account holder’s full name
- The residential address registered on the Spinz Casino account
- The issue date of the document
Acceptable documents include electricity, water, gas, or telecommunications bills.
2.3. Payment Method Verification
If verification of a payment method is requested, recent proof linked to the payment method used must be provided. Requirements vary by payment type:
- For bank accounts: a recent bank statement showing the account holder name and address.
- For credit or debit cards: front and back images of the card. The middle digits of the card number must be masked, and only the first six and last four digits should be visible. The CVV code on the reverse must be fully obscured.
- For e-wallet accounts: a screenshot or statement showing the account holder name and registered address, where applicable.
3. Document Submission Procedures
Documents must be uploaded through the Verification area within the account dashboard. This area becomes accessible only after a verification request has been issued.
Uploads are supported on both desktop and mobile devices. Scanned documents or high-resolution screenshots are preferred over smartphone photographs, as these formats reduce the likelihood of rejection due to poor image quality or incomplete information.
All documents must be:
- In colour
- Fully visible, with all four corners of the document shown
- Legible, with no blurred or obscured text
- Unaltered and unedited
Documents that do not meet these standards will be rejected, and account holders will be required to resubmit.
4. Review and Processing Timeframes
The company aims to complete the review of submitted verification documents within 24 hours of receipt. In some cases, delays may occur due to:
- Incomplete or unclear documentation requiring resubmission
- High volumes of verification requests
- The need for additional checks or clarification
Account holders will be notified by email of the outcome of the verification review. If documents are rejected, the notification will specify the reason and the steps required to resubmit.
5. Account Restrictions During Verification
While verification is pending, certain account functions may be restricted. These restrictions may include:
- Suspension of withdrawal processing
- Limits on deposit amounts or frequency
- Temporary suspension of gameplay or account access
Restrictions are lifted once verification is successfully completed. Account holders are responsible for submitting complete and accurate documentation promptly to avoid prolonged restrictions.
6. Data Handling and Confidentiality
All documents and personal information submitted for verification purposes are handled in accordance with the platform’s privacy practices. Verification data is stored securely and accessed only by authorized personnel for the purposes of identity confirmation and regulatory compliance.
Verification documents are not shared with third parties except where required by law or by regulatory authorities with jurisdiction over the company’s operations.
7. Additional Verification Procedures
The company reserves the right to request additional verification procedures and documentation at any time, including but not limited to:
- Video verification or live identity confirmation
- Notarized copies of identity documents
- Additional proof of source of funds or wealth
- Confirmation of third-party payment arrangements
Failure to comply with additional verification requests may result in account suspension or closure.
8. Account Holder Obligations
Account holders are required to:
- Provide accurate and current information during account registration
- Respond promptly to verification requests
- Submit genuine, unaltered documents
- Update account details if residential address or contact information changes
- Notify the company immediately if identity documents expire or are replaced
Submission of false, forged, or misleading documents is a material breach of the terms and conditions and may result in immediate account termination and forfeiture of funds.
9. Compliance Context
Verification procedures are designed to align with anti-money laundering and counter-terrorist financing obligations applicable to online gaming operators. In Canada, FINTRAC guidance requires casinos to verify customer identity in multiple circumstances, including large cash transactions, suspicious transactions, casino disbursements, and electronic funds transfers of specified amounts. These procedures reflect those compliance expectations. Account holders should refer to the applicable terms and conditions for the full legal framework governing their accounts.
10. Contact and Support
Account holders who have questions regarding verification requirements, or who experience technical difficulties uploading documents, should contact customer support through the account dashboard or by the contact methods specified in the terms and conditions.
This document does not constitute legal or financial advice. Account holders are responsible for ensuring their own compliance with applicable laws in their jurisdiction of residence.