Spinz Casino Canada Gaming Platform

Getting Started with Your Account

We operate under Rootz Ltd., working with a Malta Gaming Authority license, so we follow the standards accepted in the regulated market. Rootz Ltd is listed as licensed by the Malta Gaming Authority in the official MGA authorisation register. To open an account we ask for a few essentials: email, password, phone number, your full legal name, residential address and date of birth. Only eligible players can sign up, and we do not allow more than one account per person.

Account creation starts with the sign-up button in the top-right corner of the homepage. Tap or click it, complete the registration form and submit it. After that, we send a verification link to your email address. You have a limited time to click that link and fully activate your account. If you want extra protection later, you can add two-factor authentication in the security settings at any time.

To log in, use the same top-right area of the homepage and enter the email and password you registered with. If the password has slipped your mind, use the “forgot password” option below the login fields. We send a reset link to your email that stays valid for roughly an hour, so it is better not to postpone using it.

In line with common security practice, idle sessions end automatically after 30 minutes. Around 5 minutes before we log you out, a warning appears so you can keep the session active if you are still there. Under the account security section you can also see where you are logged in and end any active session remotely. This helps a lot if you have used a shared device or misplaced your own.

Games and What You Can Play

Our lobby holds more than 3,000 titles, organized into slots, table games, live dealer rooms, and a few specialty categories. Slots take up most of the space - from classic three-reel layouts to multi-payline video slots and progressive jackpot games. Table categories include blackjack, roulette, baccarat and several poker variations. Live casino rooms stream real dealers running tables in real time straight to your screen.

We work with well-known software providers such as Pragmatic Play, Big Time Gaming, NetEnt and others that are standard in the industry. In the lobby you can filter by provider, arrange games by release date, popularity or alphabet, or simply type a game name into the search bar if you already know what you want.

Demo play is available on many titles without making a deposit. You can even browse and test games while logged out. For real-money play you need a registered account and a minimum deposit of C$10. On each game screen there is a switch between demo mode and real-money mode.

The main categories are listed below:

1. Slots - video slots, classics, progressive jackpots
2. Table games - blackjack, roulette, baccarat, poker variants
3. Live casino - roulette, blackjack, baccarat, game shows
4. Specialty - bingo, sic bo, dice, hi-lo, mahjong, Wheel of Fortune

Live dealer games do not run in demo mode, since those tables use real dealers and real-time streaming. You need a funded account before you can join them. Our live lobby runs on a separated infrastructure to help keep the video stream steady and smooth.

Payments and Moving Money Around

We operate in Canadian dollars for both deposits and withdrawals. According to common practice in Canada, you can add funds using Visa, Mastercard, MuchBetter, iDebit, InstaDebit and Interac. The minimum deposit is C$10 regardless of method. Once approved, deposits usually appear instantly in your balance, although your bank may sometimes take a little longer to fully confirm.

Withdrawals start from C$20. Depending on the method you choose and whether your verification is complete, our processing time usually ranges from 1 to 24 hours. The first time you cash out, we may need additional documents to confirm your identity. That initial check can add roughly 24 to 48 hours, but later withdrawals tend to move faster.

All transactions are protected with 128-bit SSL encryption, which is a standard level for financial operations online. We follow PCI DSS requirements for handling payment information. Card numbers are not stored on our own servers; recurring transactions are processed using tokenization through certified third-party gateways.

Your full transaction history is visible in the Banking or Cashier section of your account dashboard. Each line shows a transaction ID, payment method, amount, status and timestamp. While a withdrawal is still pending, you can cancel it from that same screen. If you do, the amount goes straight back into your playable balance.

Loyalty System and Earning Rewards

Whenever you place real-money wagers, you accumulate loyalty points. The exact earn rate depends on the game category, but as a general reference slots usually award one point for every C$10 wagered, while table games use different multipliers. Points typically appear in your account dashboard shortly after each session ends.

Once you have collected enough, points can be redeemed in the loyalty shop. Rewards include bonus cash, packages of free spins, physical items and, at higher levels, even travel-related rewards. The conversion rate for each reward is shown clearly before you confirm the exchange. Bonus cash coming from loyalty redemptions usually carries a 1x wagering requirement before withdrawal. For this requirement, slots count 100% of each bet, while table games tend to contribute around 10-20%.

Our loyalty calendar highlights weekly or monthly campaigns: higher point multipliers on certain games, access to tournaments, or temporary discounts on selected rewards. We send updates about these offers by email or internal messages so you can decide which ones are worth using.

Mobile Access and Device Support

We provide a mobile-optimized website rather than a separate app, which means you just use your regular browser. It runs on iOS and Android smartphones and tablets through Safari, Chrome, Firefox and similar browsers popular in Canada.

The mobile layout includes all the core features from desktop: access to the game library, account settings, deposits and withdrawals, as well as customer support. Touch input replaces mouse clicks, and swipe gestures help you move between key sections relatively quickly.

Performance on mobile can vary depending on your connection and device hardware. For stable gameplay we generally recommend at least a 3 Mbps connection, and for live dealer streams around 5 Mbps aligns with common streaming standards. On older phones or tablets with limited RAM, some games may take longer to load or automatically run on slightly reduced graphical settings.

You can start a session on your computer and then continue on your phone without losing progress. Account data and balances are synchronized in real time across desktop and mobile access.

Security and Account Protection

Your email and password act as the main login pair. For an extra layer of security, you can enable two-factor authentication in the security settings and use an SMS code or an authenticator app. That setting lives in the security area of your account profile.

We analyze login patterns to flag unusual activity, following practices that are standard in the industry. Signing in from a new device or an unknown IP address usually triggers an email notification. You can also open the security dashboard to see a list of active sessions and close any of them if something looks off. Access from restricted jurisdictions is blocked at the platform level.

We handle personal data under GDPR guidelines. At any time, you can request a copy of your stored data or ask for account deletion by contacting support. Transaction information must be kept for regulatory reasons for up to seven years, while marketing-related data can be removed earlier if you ask us to stop using it.

For responsible gaming, we provide several tools within your account. Deposit limits can be set on a daily, weekly or monthly basis. When you reduce a limit, it comes into force quite soon; increasing it usually only takes effect after a 24-hour cooling period. Self-exclusion is available from short breaks of 24 hours up to permanent closure, and reactivating a permanently closed account requires direct review and action from our support team.

Welcome Bonus and Activation

New players may be offered a welcome package after registration. Structures can differ. At times we show a 100% match up to C$300 plus 100 bonus spins, at other times you might see an offer going up to C$1,200 combined with 150 free spins. The exact package depends on the ongoing promotion and your location within Canada.

Most of the time the bonus is added automatically with your first deposit, but certain campaigns require you to opt in manually through the cashier or promotions page. Bonus balances and free spins are kept separate from your cash balance. Wagering requirements apply to these funds before any associated winnings can be withdrawn.

Free spins included in welcome offers are tied to specific slot titles, not to the entire slot catalog. The eligible games are always listed in the bonus terms. Each free spin has a fixed bet value, often C$0.10 or C$0.20 per spin, and that value cannot be changed. Any winnings from free spins convert into bonus funds that must meet the wagering rules.

Bonuses come with an expiration period, so there is a limited window to complete wagering. Common timeframes range from 7 up to 30 days after activation. If the deadline passes, remaining bonus funds and any unfinished wagering are forfeited. In your account dashboard you can see how much wagering is left and how long your active bonuses stay valid.

Support Channels

Support is available through live chat and email. The chat icon sits in the bottom-right corner on every page and shows the current operating hours once you open it. For non-urgent matters you can email our team at [email protected]

We offer service in both English and French. Your preferred language can be selected from a dropdown in the site header, and we route you to agents who handle that language. Email replies normally arrive within 2 to 24 hours, depending on how complex your question is.

A self-service help center is also available, sorted by sections like account verification, payments, bonus rules and technical issues. You can use the search bar there to quickly look up specific topics instead of going through all categories. Articles include short, step-based explanations and, where it helps, screenshots.

Each support request submitted through the portal generates a ticket number so you can reference it later. In your account dashboard, under the support area, you can check the status of open tickets. Once resolved, ticket details remain visible in your history for about 90 days before they move to archive.